FAQ

Welcome to the Auracarry Help Center
Find answers to the most frequently asked questions about our handbags, orders, shipping, returns, and more. Need help beyond what's here? Our support team is always just a message away.

1. Who is Auracarry?
Auracarry is an online handbag boutique. We’re dedicated to delivering high-quality bags, secure shopping, and customer-focused service.

2. What products do you offer?
We specialize in premium handbags designed for style, function, and daily use. Every item is brand new and shipped directly to you.

3. What materials are used in your handbags?
Our bags are crafted from a variety of quality materials, including vegan leather, canvas, and durable synthetics. Designs may feature reinforced stitching, lined interiors, and premium hardware for long-lasting performance.

4. Where do you ship?
We currently ship only within the United States. International shipping is not available at this time.

5. How much is shipping?
Shipping is completely free on all U.S. orders — no minimum required.

6. How long does delivery take?

  • Processing Time: 1-2 business days
  • Transit Time: 8-10 business days (Monday to Friday)
  • Order Cut-Off Time: 4:00 PM (GMT-05:00) Eastern Standard Time
  • Estimated Delivery: 9-12 business days total

Once your order ships, you’ll receive a tracking number via email.

7. Do you provide tracking?
Yes! You’ll receive tracking information via email within 48 hours after your order ships so you can monitor its delivery.

8. Can I change or cancel my order?

  • Before shipping: Yes. Contact us right away for changes or cancellations.
  •  After shipping: Orders can’t be canceled, but you can request a return once the item arrives.

9. What’s your return policy?
We accept returns within 14 days of delivery for both defective and non-defective products.

Return Conditions

  • Item must be unused and in its original packaging
  • Final sale items and gift cards are non-returnable
  •  Contact us at Support@auracarry.online to begin your return. We’ll send a Return Authorization (RA) number and return instructions.

10. Is return shipping free?
Yes, return shipping is completely free. A prepaid label will be emailed to you or may be included in your package. Didn’t get one? Just reach out.

11. Do you charge a restocking fee?
No, we never charge restocking fees.

12. When will I get my refund?
Refunds are typically issued within 30 business days of receiving and inspecting your return.

Note: If the item is used or not in original condition (and it's not our error), a partial refund may apply.

13. What if my item is damaged or defective?
Let us know within 14 days of delivery, and we’ll offer a free replacement or full refund — no extra cost to you.

14. What payment methods are accepted?
We accept the following secure payment options:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • Paypal
  • Shop Pay 
  • Visa

15. Will I get an order confirmation?

Yes! After placing your order, you’ll receive a confirmation email with all the details. Didn’t get it? Check your spam/junk folder or contact us.

16. What if my order is lost or delayed?

If your order seems lost or is delayed beyond normal timeframes, please contact us at support@auracary.online and we’ll investigate and resolve it — including offering a replacement or refund if needed.

17. Where is Auracarry based?
Auracarry is proudly based in the United States.

Business Address:
1150 Molly Greene Way, North Charleston, South Carolina 29405, United States

18. Can I follow Auracarry on social media?
Absolutely! Connect with us for updates, style inspiration, and more.

19. Do you offer customer support?

BUSINESS NAME: AURACARRY

BUSINESS DAYS: MONDAY TO FRIDAY

BUSINESS HOURS: 9 AM TO 4 PM

CHAT SUPPORT: 24/7

BUSINESS CONTACT: +1 (224) 419-5222

SUPPORT MAIL: Support@auracarry.online

BUSINESS ADDRESS: 1150 Molly Greene Way, North Charleston, South Carolina 29405, United States